Logistical hurdles are plentiful on Service out-of Education’s (ED) effort to help you resume student loan repayments after the an almost two-12 months hiatus, one to problem you to remains some out of their handle is where servicers show impending system-wide transform – because showed because of the Navient’s current interaction having individuals.
After the development one Navient would be handing of their beginner mortgage servicing so you’re able to Maximus, a significant difference recently passed by ED, individuals have begun researching interaction advising him or her you to Aidvantage might possibly be approaching the financing
Predicated on Heather Boutell, manager from student school funding on Vanderbilt University College or university away from Treatments, a debtor contacted her from the confusion along side telecommunications, which have never ever heard of Aidvantage.
“He had heard in news reports, and you may regarding me personally, you to definitely Navient consumers is relocated to Maximus. His telecommunications regarding Navient are exactly about Aidvantage taking on the newest servicing regarding his financing,” Boutell said. “I’m able to appreciate this he was mislead, whenever i didn’t discover everything you would be ended up selling since the Aidvantage.”